The TCOMM 911 Executive Director reports directly to the Administration Board of Directors, and is the Chief Executive Officer with overall administrative, fiscal, and direct supervision of the entire agency. The TCOMM Deputy Director is hired by and reports directly to the Executive Director with the Administration Board of Directors’ approval. The Deputy Director acts as second to the Chief Executive Officer of the organization with direct responsibility for Operations and Human Resources.
Keith Flewelling, MBA, ENP
Keith Flewelling assumed the role of Executive Director in January, 2016. His extensive knowledge, skills, and abilities were gained from education and over 30 years of public safety work experience.
Keith spent 20 years working at American Medical Response (AMR). His last position at AMR was Vice President of Operations for Oregon and SW Washington, but he spent many of his years there as the Communications Director for the region. After leaving AMR in 2004, he became the Technical and Support Services Division Manager at Clark Regional Emergency Services Agency (CRESA). In this role, Keith managed the Clark County Public Safety Radio System, an 800 MHz trunked simulcast system, as well as all technical personnel and systems for the agency. In 2012, Keith joined the ADCOMM Engineering team as a senior consultant, providing management and operations consulting within the public safety communications industry.
Keith is very active within the 911 community, participating on workgroups for the Association of Public Safety Communications Officials (APCO) and the National Emergency Number Association (NENA), both in Washington State and nationally. He is also a member of the State Interoperability Executive Committee (SIEC), the State E911 Advisory Committee, and is Chair of the State NG911 Subcommittee.
Wendy Hill, BMgt
Wendy Hill became the Deputy Director in January, 2016. She has a Bachelor’s Degree in Business Management, and has worked in the public sector for over 20 years in human resources management. The last 15 years have been spent in public safety, where she handled a variety of high level human resources functions in Thurston County government, including the Thurston County Sheriff’s Office and 911 Communications.
During TCOMM 911’s transition to an independent agency in January, 2011, Wendy left Thurston County to become the agency’s Human Resources Manager. As part of the executive management team, Wendy was fully involved in operations management with the Executive Director and Deputy Director. She is an experienced labor negotiator and contract administrator, and has been actively involved in setting the agency’s annual budget and strategic plan.
TCOMM 911 Staff
The agency operates with 57 regular full-time positions in four departments:
- Information Technology
- Radio Systems
In charge of other areas within TCOMM 911, there are three managers – Financial Manager, IT Manager, and Radio Systems Manager. The Directors and Managers are supported by an Administrative Assistant.
In addition to the managers each department is staffed by the following:
- Supervisors – 7 (FTE)
- Public Safety Telecommunicators – 42 (FTE)
- IT Systems Administrators – 3 (FTE)
- Radio Technician – 1 (FTE)